Published On: Tue, May 15th, 2018

Multiple Awards: How high can NCC Soar?

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The Nigerian Communications Commission (NCC) which has the mandate of regulating the Telecommunications Industry and the protection of telecom consumers, has won several Local and International Awards in recognition of good work. Etuka Sunday chronicles the achievements

The saying by John C. Maxwell that, “the highest reward for your work is not what you get for it, but what you become by it” is a replica of what NCC has become recently.
Without bias, one can confidently say that the commission has become success in itself; winning all the available awards due to its regulatory capacity and professionalism.
In 2016, apart from being adjudged as the Best Regulator, the commission also won the European Award for Best Practices of the year, ‘Gold Category’, in recognition of its outstanding commitment, support and results in quality management strategies.
The award ceremony which was held in Brussels, Belgium was hosted by the European Society for Quality Research (ESQR), an affiliate of the European Union (EU).
The NCC’s management style, which impact positively on the community that it serves and the professional way it carries out its regulatory activities in supervising a sector that contributes immensely to the Gross Domestic Product (GDP) of Nigeria were some of the considerations for the award.
The European Award for Best Practices programmes takes a comprehensive look at the initiatives and strategies that business leaders implement in their companies and organizations. It recognizes the efforts of exceptional and talented employers and employees and provides motivation for continuous progress.
Just last week, Association of Certified Chartered Accountants (ACCA) while giving the Commission double awards described NCC as iconic Nigerian Government institution whose achievements are unmatched by any institutions of government in the country.
ACCA said, NCC has been very active and robust in ICT development and capacity building in Nigeria.
The Country Head, ACCA, Thomas Isibor while presenting the awards at the commission’s Headquarters in Abuja said, the first award was in recognition of the Executive Vice-Chairman, Prof. Umar Garba Danbatta as a man of vision, and a leader of foresight; while the other is for NCC as an organization, which has improved its employees’ skills.
Isibor said, “if you look at the regulating space, you will find out that they have been very active and we understand that telecom infrastructure is very important to human capital development.
“Beyond that, we have always seen them being very robust in developing ICT and capability for their member of staff as well as ACCA members in their organization.
“So, we are recognizing that and also partnering with them in developing capacity for member of staff and also across organization effectiveness in delivering key business objectives of the organization,” he said.
On Saturday, May 5, 2018, the Commission got double Awards from the Nigeria Union of Journalists (NUJ). These are: Distinguished friend of the media award which was given to Prof. Danbatta and Corporate friend of the media award which was given to the commission.
The NUJ President, said, “there are some corporate organizations that have actually supported the media to survive. We’re talking about press freedom in Nigeria today but the media that is at the forefront of press freedom needs to survive first.
“And media survive on patronage either from sales, adverts commercials on radio and television and I think the NCC has been supporting the Media strongly in that area.
“And for us at the NUJ, NCC has actually been a big pillar of support for some of our programmes especially those geared towards enhancing press freedom. So to this extent, we believe that the NCC actually deserves this recognition given to it.
Again, on Thursday, April 19, 2018, the Management of Industrial Training Fund (ITF) presented the Award of Best contributing employer in Human Resource Development, 2017 to NCC in Abuja.
The Area Manager, Abuja District of ITF, Mallam Usman Sani said, the choice of NCC was in accordance with the Fund’s parameters based on approval, implementation and claims.
“The choice of NCC is not a mistake, it was carefully chosen taken cognizance of the various parameters outlined by ITF captured in their human capital analysis of training programs seminars and workshops both within and outside the country that aspired under the auspices of NCC for the year,” he said.
The ITF boss said, the fund makes reimbursement of 5% of what is claimed and called for more collaboration in terms of human capital development.
He said ITF approves training programmes, monitor their implementation and also process claims that emanates from such programmes.
On individual basis, the EVC, NCC, Prof. Danbatta has won several awards including the ‘Kano Heroes Award’, where he was honoured with a Technology Development and Leadership Award in recognition of his dedication and commitment, integrity and selfless service to the development of Kano and the nation at large.
The Commission has been rated high by the Bureau of Public Service Reforms (BPSR) due to its tremendous progress over time, its regulatory system, qualitative telecommunication services; strive to halt the menace of unsolicited text messages, accolades of operational efficiency and earmarking 2017 as the year of consumer.
BPRS affirmed that accurate measurement of Responsibilities and Performance assigned to staff were the parameters for the evaluation of the Commission.
“NCC strategic objectives are prioritized for potential impact using standardized principles including the balanced score card.”
The Bureau also rated NCC very high in procurement processes saying the Commission “has adequate systems, processes and experienced personnel responsible for executing its procurement activities in line with extant provisions of the Public Procurement Acts.”
The above testimonies of experts from across the sectors of Nigeria’s economy, it is clear that the commission has truly worked hard to deserve the various awards it has received.
It also shows that it will continue to win more awards if it is persistently pursuing its target of ensuring fraud free telecom industry in the country.
Just last week, the commission took its Consumer Outreach Programme (COP) to Akure in Ondo state to inform and educate the telecom consumers on how to seek redress when their rights are abused by the telecom operators.
The Constitution of the Federal Republic of Nigeria expressly provides for a number of rights, which are recognized as inalienable to every citizen of the country.
In the same direction, the NCC, with the mandate of regulating the telecommunication industry and protection of the telecom consumers; also recognize that the rights of every telecom consumer must be protected; one of the fundamental rights of the telecom consumer is the right to be informed and educated.
Consumer needs to be educated about how best to utilized services for personal, social political and economic gain. It is not enough for consumers to just know about goods and services but they must be able to know how best to convert the usage of these goods and services for their own good.
In no distant time to come, more awards should be giving to NCC in the area of consumer rights, welfare and protection.
These rights include but not limited to: the right to receive correct information on services they subscribed to; the right to be provided with clear, complete and accurate information with a language that will be understood. This will guide them make informed decision on products and services offered to them.

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